I am tired of hearing folks say “I’m with Geico so you probably can’t beat their price”. Fact of the matter is, sometimes we can, sometimes we can’t. Don’t believe all you hear in advertising. So what is the advantage of doing business with a locally owned independant agency? Here’s a few actual events we have handled in our office that a Direct Writer insurance company would brush you off quicker than you could dial 1-800…

FROM THE DESK OF DENISE SPERL:

1. Insured went to pick up their car from the body shop. The body panels painted were a different color blue than the rest of the vehicle. The body shop said they had problems with the paint and the Insurance Company will not pay for another paint job so she has to take vehicle as is. The insured refused and left the vehicle at the body shop and called us for help. We called the insurance company and had a representative call the body shop. We were on the other line & resolved the problem stating the body shop’s a certified Insurance Company shop and they had to re-paint the car. The insured was VERY happy with the service we provided.

2. Insured’s son was in the hospital for many months. The insured has all business and personal insurance with us. Doesn’t remember what bills are due for which company and when. I totaled all 10 bills due and was able to allow the insured to make one lump sum payment at our office. I then disbursed the payment among all the bills due for the insured.

3. Insured was hit by another vehicle. Insured didn’t have collision coverage & didn’t have another vehicle to use while his car was being repaired. The insured needed to rent a car. Insured had a police report so I called other driver’s Insurance Company and reported the claim. While on the phone, I was able to approve rental vehicle for the insured at Enterprise- gave insd reservation #.

4. Activity for Therese LASTNAME: Insured parked in wrong spot and vehicle was towed however towing company towed vehicle incorrectly causing damage- advised insured no comprehensive coverage so her insurance company will not get involved but if she wants to bring in estimate for damages & name of towing company I will send letter on her behalf- told her her only recourse is small claims court.